We have collected all our most frequently asked questions and have made them easy to find the answers to. If you are still unable to find an answer to any questions you have feel free to contact us.
FREQUENTLY ASKED QUESTIONS
SHIPPING & AVAILABILITY
Are the products in stock?
Anything listed on the site is currently available for purchase. We regularly update our product listings to reflect our most current and accurate inventory.
How long does shipping take?
Current ship times are 1 - 2 business days from when orders are placed.
Do you offer discounted/free shipping?
All orders over $49 will ship free via standard shipping, this does include larger freight orders as well! (Continental US only). Orders below $49 will ship for a flat rate cost of $4.95 (Continental US only).
How is my order shipped?
Orders will ship via UPS Ground or Freight Carriers depending on order size. When you go to the checkout process you will see which delivery option you will receive your order by.
When will I receive my order?
While delivery times will vary based on your location. Delivery time is generally 3-5 business days after the order is shipped. We are currently shipping from our Florida manufacturing facility.
Do you ship internationally?
At this time, we are only shipping within the United States. However, you can use a freight forwarding service to arrange international delivery.
PRICING, DISCOUNTS & PAYMENTS
Do you have special pricing for churches/non-profits etc
At this time, we are offering the same pricing for all businesses / organizations.
Do you offer wholesale pricing?
I am tax exempt - how can I order?
Tax is only applied to orders being shipped to a Florida address. If your products are being shipped to a Florida address and you are tax exempt, please submit your documentation to email@example.com and someone from our Sales Team will assist with placing your order. Otherwise, you may place your order online directly through our site, tax-free.
Can I send you a PO (Purchase Order)?
Placing your order directly through the site with a credit card is currently the easiest and fastest way for us to process orders. To set up a wholesale business account with ongoing reorders, please reach out to firstname.lastname@example.org
GENERAL PRODUCT INFORMATION
Is your sanitizer a gel or liquid?
Where can I find the Safety Data Sheets (SDS) on your products?
Does the sanitizer contain aloe?
Our Hand Sanitizers (Jumbo Size 32oz and Travel Size 2.5oz contain moisturizing aloe. Our Multi-use 8oz Sanitizer Spray does not contain aloe.
Are your sanitizers scented?
All of our sanitizers contain fresh scent fragrance.
Where can I find the ingredient list for your sanitizers?
The ingredients are as follows:
Jumbo Size 32oz and Travel Size 2.5oz:
Active Ingredient: Ethyl Alcohol 70% v/v
Inactive Ingredients: Purified Water, Fragrance, PEG-6, Glycerin, AMP-Acrylates/Vinyl Isodecanoate Crosspolymer, Propylene Glycol, Aloe Barbadensis Leaf Juice, Tocopherol
Multi-Use 8oz Sanitizer Spray:
Active Ingredient: Ethyl Alcohol 70% v/v
Inactive Ingredients: Purified Water, Fragrance, Glycerin
What is the shelf life/expiration date of the sanitizers?
Unopened and left in a cool, dry environment, our sanitizers can last up to 2 years. We recommend keeping the sanitizers away from direct sunlight, as the alcohol can evaporate quickly over time and reduce its effectiveness.
Is this sanitizer FDA Approved?
Do your sanitizers contain Methanol?
CUSTOMER SERVICE / ORDERS
I'm missing an item from my order / product arrived damaged
We sincerely apologize for the inconvenience. Please contact us through one of the options above and one of our customer service agents will more than glad to further assist.
Do I need to create an account to place an order?
There is no account necessary - you may check out as a guest if you want.
What is your return policy?
Due to the nature of the product we do not accept returns or exchanges unless the item you purchased is defective, which we will handle on a case-by-case basis. If you've received a defective or damaged product, please contact us from one of the options above.
Can I cancel / edit an order?
We cannot cancel or change an order that has already shipped. Please take the time to double check your order before submitting your payment to avoid any delays in processing. If you made an error in your order and you have not received shipping notification, please contact our Customer Service team as soon as possible so we can assist further.
I am having trouble checking out / page not loading
The site is currently experiencing high volumes of traffic - we apologize for the inconvenience. Please give it a moment and try refreshing your page.
Payment not going through / CC declining
Please double check that everything is typed correctly as that is the most common error. If you are still experiencing problems with payment please reach out to customer service and they would be more than happy to assist.